Refused or Canceled Orders
Refused Orders
Customers who refuse their order will be issued a full refund less any/all shipping charges as all shipping charges have already been paid to the shipping carrier. This refund will be processed within 1-3 business days (excluding weekends and/or holidays) after we confirm receipt of the order package back at our warehouse and the customer will be notified via email.
Canadian and international customers are 100% responsible for all customs, duties and taxes that are applicable to their order. Customs charges are between the customer and their government. These fees are processed and calculated by the country's customs brokerage departments upon entrance into any country other than the USA. These charges are payable upon delivery. Refusal to pay these charges will result in the package being returned to us with a possible (not normal) return shipping charge that will be deducted from the customer's refund.
Canceled Orders
Cancellations requested before shipment will be issued a full refund less a 10% processing fee. Cancellations requested after shipment will be issued a full refund less a 10% processing fee and less any/all shipping charges. The 10% processing fee is waived if we're at fault for reasons such as out of stock product(s), shipping delays, ext. The reason for the 10% processing fee is quite simple; when an order is placed on our site we pay our payment processor a fee. This same fee also applies when we refund an order. Therefore we pay our payment processor for both the original order and the refunded order.
