Canadian Shipping and Duties Overview

We offer our valued Canadian customers the speed and reliability of shipping to Canada with USPS (United States Postal Service).  We always recommend Canadians use USPS as you will have a much greater chance of not paying duties, taxes and/or tariffs; however there are no guarantees.

Plus with our toll free phone number (1-888-212-7377) you never have to worry about paying long distance fees just to talk with us. Also unlike our competition we don't charge you extra shipping and handling fees just for being a Canadian customer.  In fact we are the only major Canadian owned and operated hookah shop online today.

Important Canada Customs Info

• * Please note that Canada Customs is a Canadian government agency so naturally we have no control over their policies and/or procedures. Therefore any potential Canada Customs issues such as processing delays, duties and/or taxes are between the customer and Canada Customs. You may contact Canada Customs (Canada Border Services Agency) by visiting their site here.
• * All products are sold, stored and shipped from our warehouse in Georgia, USA.
• * Please note all prices are in US dollars.

Canadian Tips and Tricks

• * We don't recommend ordering more than 250g-300g in total tobacco weight for Canadian orders; including any included free tobacco. If you order more than this you are far more likely to draw attention to your order and therefore be charged tobacco duties/fees which are around $300/kg (CAD).
• * If you need more than 250g of tobacco it would be advisable to order separate smaller (250g or less) tobacco orders than one large (500g or more) tobacco order for the above reasons.
• * Even if Canada Customs charges you duties on the imported tobacco you'll still likely save over buying it in Canada. The reason for this is the average price for a 50g pack of hookah tobacco in Canada is between $20-$30. We sell this same amount of tobacco for around $2.50 to $3.00; which is around 90% less than buying it Canada.
• * Please note that all Canada Customs duties/taxes/fees are between the customer and Canada Customs.
• * Please note that USPS.com provides limited tracking information with their tracking numbers. They are used more for finding lost orders then they are for detailed tracking information. For example "USPS First Class Mail International" provides very little tracking information which is why it's cheaper than other more expensive USPS shipping methods.  However once an order enters Canada it's then delivered by Canada Post. Therefore with the more expensive USPS shipping methods (Not USPS First Class Mail International) you can use your USPS tracking number at CanadaPost.com to track your order.

Estimate Canadian Shipping Rate(s)

• * Select the "Estimate Shipping" tab on any product page or create a free account or login to an existing account.
• * Shop our store and add all of your desired items to your shopping cart. 
• * In your shopping cart select a USPS (United States Postal Service) shipping method to view your live, real-time shipping quote.
  • * Please note we do not make any money on shipping nor do we charge handling fees like our competition does.
  • * If you ever have any questions, comments or suggestions please email us or call us toll free at 1-888-332-4765.

Canadian Customs & Duties Info

Most imported goods into Canada are subject to the Goods and Services Tax (GST) and many are also subject to Provincial Sales Tax (PST).  PST is charged based on the province in which your package entered Canada, so check with your local Canada Border Services Agency (CBSA) office for exact rates.  For example if your package entered Canada via British Columbia, you would be charged BC PST. 

• * If you live in Newfoundland/Labrador, Nova Scotia or New Brunswick, you'll be assessed the harmonized sales tax (HST) instead of the GST.
• * If you live in British Columbia, Manitoba, Ontario or Quebec, your provincial sales tax will also be payable.
• * All mail items are subject to a $5 CAN handling fee payable to Canada Post.
• * All amounts must be paid at the time of delivery (cash, certified check, VISA, MasterCard, or your Canada Post commercial account).
• * UrbanHookah.com is not responsible or liable for information provided about duties, taxes or tariffs; as this is solely the customers responsibility.  For accurate duty, tax or tariff information please contact your local customs office.  Learn more

Canadian Customs & Duties Brokerage Fees

Canada Post will charge you brokerage fees for processing your order through Canadian Customs. The Canada Post brokerage fee is $5.00.